1. Introduction
These Terms of Service ("Terms") govern the use of the website automate-it.fun ("Site") and services provided by Automate-IT ("Company", "we", "our").
By using our Site or services, you confirm that you have read, understood, and agree to comply with these Terms. If you do not agree to these Terms, please do not use our Site and services.
2. Description of Services
Automate-IT provides services in the following areas:
- AI bot and chatbot development
- Sales analytics systems
- WhatsApp campaign automation
- Website and landing page development
- CRM system integration
- Business process automation consulting
The specific scope and cost of services are determined individually for each project.
3. Cooperation Procedures
3.1. Contract Conclusion
Cooperation is carried out on the basis of an individual contract or accepted commercial proposal, which includes:
- Description of work and deliverables
- Timelines
- Cost and payment terms
- Warranty obligations
3.2. Payment
Payment is made according to contract terms. Standard procedure:
- 50% advance payment before work begins
- Remaining 50% after completion and acceptance
Refund of advance payment is only possible in case of non-fulfillment of obligations by the Company.
3.3. Work Acceptance
Work results are provided to the client for acceptance. Review period — 5 business days. Absence of comments within this period is considered acceptance of work.
4. Intellectual Property
4.1. Rights to Results
Exclusive rights to results created within the project are transferred to the client after full payment, unless otherwise specified in the contract.
4.2. Rights to Methodologies
Methodologies, algorithms, and know-how used in the work remain the property of the Company.
4.3. Site Content
All materials on the Site (texts, images, design) are protected by copyright. Copying without permission is prohibited.
5. Obligations of Parties
5.1. Company Obligations:
- Perform work with quality and on time
- Inform the client about work progress
- Maintain confidentiality of information
- Provide technical support according to the contract
5.2. Client Obligations:
- Provide necessary information and access
- Pay for services on time
- Accept and review work results
- Report identified defects
6. Limitation of Liability
6.1. General Limitations
The Company is not liable for:
- Lost profits or indirect damages
- Actions of third parties (hosting, messengers, APIs)
- Changes in third-party service policies
- Improper use of work results
6.2. Maximum Liability
The Company's total liability is limited to the amount actually paid by the client for the relevant services.
6.3. Force Majeure
Parties are released from liability in case of force majeure circumstances (natural disasters, military actions, legislative changes, etc.).
7. Confidentiality
Parties undertake not to disclose confidential information obtained during cooperation, including:
- Trade secrets
- Technical data and access credentials
- Contract terms and costs
- Internal processes and metrics
Confidentiality obligation is valid for 3 years after the end of cooperation.
8. Warranties
8.1. Warranty Period
A warranty of 30 days from acceptance is provided for completed work, unless otherwise specified in the contract.
8.2. Warranty Obligations
Under warranty, the following are fixed free of charge:
- Errors and bugs in developed functionality
- Non-conformities to technical specifications
8.3. Warranty Limitations
Warranty does not cover:
- Changes made by the client or third parties
- New functionality not specified in the contract
- Problems caused by third-party services
9. Site Usage
9.1. Permitted Use
You may use the Site to:
- Learn about Company services
- Send inquiries through contact forms
- Obtain contact information
9.2. Prohibited Actions
It is prohibited to:
- Copy content without permission
- Use automated data collection tools
- Disrupt Site functionality
- Use the Site for illegal purposes
10. Dispute Resolution
Disputes are resolved through negotiation. If agreement cannot be reached, the dispute is referred to a court at the Company's place of registration (Portugal, EU).
Portuguese and European Union law applies to relations between the parties.
11. Changes to Terms
The Company reserves the right to change these Terms. The current version is posted on the Site with the update date. Continued use of the Site after changes means agreement to the new version of the Terms.
12. Contact Information
For questions related to these Terms, contact us:
- Email: a@automate-it.fun
- Telegram: @aut0mati0n
Automate-IT
Lisbon, Portugal
European Union